@import"https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;600;800&display=swap";:root{margin:0;padding:0;box-sizing:border-box}body{margin:0;padding:0;width:100vw;height:100vh;overflow:hidden;background-color:#020617}*{box-sizing:border-box}:root{--mon-bg: #fdfdfb;--mon-card: #ffffff;--mon-accent: #12853e;--mon-accent-light: #f1f8f4;--mon-gold: #b08639;--mon-gold-light: #faf6ee;--mon-footer: #006720;--mon-text-dark: #121c16;--mon-text-mid: #4d5751;--mon-text-light: #7b8880;--border: #e2ebe6}.monitor-root{height:100vh;width:100vw;background-color:#fbfaf7;display:flex;flex-direction:column;overflow:hidden;font-family:Outfit,DM Sans,sans-serif;color:var(--mon-text-dark);position:relative}.monitor-root:before{content:"";position:absolute;top:-20%;left:-20%;width:65vw;height:65vw;background:radial-gradient(circle,#12853e0d,#12853e00 70%);border-radius:50%;filter:blur(80px);pointer-events:none;z-index:0;animation:floatAurora1 26s infinite alternate ease-in-out}.monitor-root:after{content:"";position:absolute;bottom:-20%;right:-20%;width:55vw;height:55vw;background:radial-gradient(circle,#b086390a,#b0863900 70%);border-radius:50%;filter:blur(80px);pointer-events:none;z-index:0;animation:floatAurora2 22s infinite alternate ease-in-out}@keyframes floatAurora1{0%{transform:translateZ(0) scale(1)}50%{transform:translate3d(6%,8%,0) scale(1.06)}to{transform:translate3d(-3%,4%,0) scale(.95)}}@keyframes floatAurora2{0%{transform:translateZ(0) scale(1)}50%{transform:translate3d(-8%,-6%,0) scale(1.08)}to{transform:translate3d(3%,-3%,0) scale(.95)}}.monitor-main-content{display:grid;grid-template-columns:68% 32%;flex:1;min-height:0;position:relative;z-index:1}.video-section{background:#f7f6f0;display:flex;align-items:center;justify-content:center;border-right:1px solid rgba(18,133,62,.08);position:relative;overflow:hidden;min-width:0}.video-section:before{content:"";position:absolute;top:-50px;right:-50px;bottom:-50px;left:-50px;background:inherit;background-image:var(--bg-image);background-size:cover;background-position:center;filter:blur(40px) brightness(.95);z-index:0}.media-container{width:100%;height:100%;padding:12px;position:relative;z-index:1;display:flex;align-items:center;justify-content:center}.media-item{max-width:100%;max-height:100%;object-fit:contain;border-radius:24px;box-shadow:0 20px 50px #12853e0f}.slideshow-container{width:100%;height:100%;display:flex;align-items:stretch;justify-content:stretch;padding:0;box-sizing:border-box;z-index:1}.health-slide{width:100%;height:100%;max-width:none;border-radius:0;border:none;padding:0 8vw;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;position:relative;background:transparent;box-shadow:none;animation:slideFadeIn .5s cubic-bezier(.16,1,.3,1) forwards}@keyframes slideFadeIn{0%{opacity:0;transform:translate3d(0,15px,0) scale(.98)}to{opacity:1;transform:translateZ(0) scale(1)}}.slide-icon{width:clamp(100px,14vh,140px);height:clamp(100px,14vh,140px);border-radius:28px;display:flex;align-items:center;justify-content:center;font-size:clamp(3rem,8vh,5.5rem);margin-bottom:clamp(18px,3vh,36px);box-shadow:0 12px 35px #12853e1f}.slide-subtitle{font-size:clamp(.85rem,1.4vh,1.1rem);font-weight:800;letter-spacing:4px;text-transform:uppercase;margin-bottom:clamp(8px,1.5vh,18px)}.slide-title{font-size:clamp(2.8rem,7vh,5rem);font-weight:950;color:var(--mon-text-dark);margin:0 0 clamp(10px,2vh,24px) 0;line-height:1.1;letter-spacing:-1px}.slide-desc{font-size:clamp(1.15rem,2.5vh,1.8rem);color:var(--mon-text-mid);line-height:1.55;margin:0 0 clamp(20px,4vh,40px) 0;max-width:52ch}.slide-indicators{display:flex;gap:8px;justify-content:center}.slide-dot{width:8px;height:8px;border-radius:50%;transition:all .3s ease}.slide-dot.active{width:26px;border-radius:4px}.call-section{background:linear-gradient(135deg,#faf9f6,#f3efe3);display:flex;flex-direction:column;justify-content:flex-start;align-items:center;padding:2.2vh 1.8vw;gap:2.2vh;overflow:hidden;min-width:0}.current-call-box{background:var(--mon-card);border:1.5px solid rgba(18,133,62,.06);border-radius:36px;padding:3.2vh 1.8vw;text-align:center;width:100%;max-width:100%;min-width:0;max-height:48%;display:flex;flex-direction:column;justify-content:center;box-shadow:0 25px 55px #12853e0d;position:relative;overflow:hidden;transition:all .4s cubic-bezier(.175,.885,.32,1.275)}.current-call-box:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,transparent,var(--mon-gold),transparent)}.current-call-box.pulse-call{animation:callingAlertGlow 1.2s ease-in-out infinite alternate;border-color:var(--mon-accent)}@keyframes callingAlertGlow{0%{transform:scale(1);box-shadow:0 25px 55px #12853e0d}to{transform:scale(1.03);box-shadow:0 0 45px #12853e2e,0 25px 55px #12853e0d}}.current-call-box .label{font-size:.9rem;letter-spacing:4px;color:var(--mon-accent);font-weight:800;margin-bottom:.8vh;text-transform:uppercase}.patient-name-display{font-size:clamp(1.6rem,3.8vh,2.5rem);font-weight:950;line-height:1.15;margin-bottom:1.5vh;text-transform:uppercase;color:var(--mon-text-dark);word-wrap:break-word;letter-spacing:-.3px}.current-call-box .number{font-size:clamp(2.8rem,6.5vh,4.8rem);font-weight:950;color:var(--mon-gold);background:var(--mon-gold-light);padding:.4vh 2.5vw;border-radius:18px;display:inline-block;margin-bottom:1.5vh;align-self:center;border:1.5px solid rgba(176,134,57,.2);letter-spacing:2px}.guiche-label{font-size:.95rem;color:var(--mon-text-light);font-weight:700;text-transform:uppercase;letter-spacing:2.5px}.guiche-number{font-size:clamp(2.2rem,4.8vh,3.6rem);font-weight:950;color:var(--mon-accent);letter-spacing:-.5px;margin-top:-.3vh}.monitor-sidebar-lists{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px;width:100%;max-width:100%;min-width:0;flex:1;min-height:0}.sidebar-section{background:#fff;border:1px solid rgba(18,133,62,.05);border-radius:28px;padding:2vh 1.2vw;display:flex;flex-direction:column;box-shadow:0 12px 30px #12853e08;min-height:0;min-width:0}.sidebar-section.noshow-section{border-color:#ef44441f;background:#ef444403}.section-title{font-size:.85rem;font-weight:800;letter-spacing:2px;text-transform:uppercase;color:var(--mon-text-light);margin-bottom:1.5vh;border-bottom:1.5px solid rgba(18,133,62,.06);padding-bottom:.8vh;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.noshow-section .section-title{color:#ef4444;border-bottom-color:#ef44441f}.sidebar-list{display:flex;flex-direction:column;gap:1vh;overflow-y:auto;flex:1;min-height:0}.monitor-history-card,.monitor-noshow-card{display:flex;justify-content:space-between;align-items:center;background:#fff;border:1px solid var(--border);border-radius:18px;padding:1vh 1vw;box-sizing:border-box;transition:all .25s ease;animation:sidebarCardIn .4s cubic-bezier(.16,1,.3,1) forwards;box-shadow:0 2px 6px #00000003}@keyframes sidebarCardIn{0%{opacity:0;transform:translate3d(0,8px,0)}to{opacity:1;transform:translateZ(0)}}.monitor-history-card{border-left:4px solid var(--mon-accent)}.monitor-noshow-card{border-left:4px solid #ef4444;background:#fffdfd}.card-left{display:flex;align-items:center;gap:10px;min-width:0;flex:1}.avatar-bubble,.avatar-bubble-ns{width:38px;height:38px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:.85rem;font-weight:800;flex-shrink:0}.avatar-bubble{background:var(--mon-accent-light);color:var(--mon-accent);border:1.5px solid rgba(18,133,62,.15)}.avatar-bubble-ns{background:#fef2f2;color:#ef4444;border:1.5px solid rgba(239,68,68,.15)}.card-details{display:flex;flex-direction:column;min-width:0;text-align:left}.patient-name{font-size:.95rem;font-weight:800;color:var(--mon-text-dark);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-transform:uppercase;display:flex;align-items:center;gap:6px}.priority-badge-sidebar{background:#b086391f;color:var(--mon-gold);font-size:.72rem;padding:0 4px;border-radius:4px;font-weight:800}.service-subtext{font-size:.75rem;color:var(--mon-text-light);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}.card-right{display:flex;flex-direction:column;align-items:flex-end;gap:2px;flex-shrink:0}.ticket-num-badge,.ticket-num-badge-ns{font-size:.95rem;font-weight:900;padding:2px 8px;border-radius:8px;letter-spacing:.5px}.ticket-num-badge{background:var(--mon-accent-light);color:var(--mon-accent);border:1px solid rgba(18,133,62,.1)}.ticket-num-badge-ns{background:#fef2f2;color:#ef4444;border:1px solid rgba(239,68,68,.1)}.time-badge{font-size:.65rem;color:var(--mon-text-light);font-weight:600}.empty-row{color:var(--mon-text-light);font-size:.85rem;text-align:center;padding:2vh 0;font-style:italic}.noshow-note{font-size:.68rem;color:#dc2626;margin-top:1vh;line-height:1.35;text-align:center;font-style:italic;background:#fef2f2;padding:6px 10px;border-radius:10px;border:1px solid rgba(239,68,68,.08)}.monitor-footer-bar{height:6.5vh;background:var(--mon-footer);display:flex;align-items:center;padding:0 4vw;border-top:4px solid var(--mon-gold);position:relative;z-index:10;box-shadow:0 -8px 25px #0000000d}.footer-ticker-container{flex:1;overflow:hidden;white-space:nowrap;position:relative;padding-right:3vw}.footer-ticker-text{display:inline-block;font-size:1rem;font-weight:800;color:#fff;padding-left:100%;animation:marquee 32s linear infinite}@keyframes marquee{0%{transform:translateZ(0)}to{transform:translate3d(-100%,0,0)}}.wait-time-indicator{padding:0 3vw;border-left:1.5px solid rgba(255,255,255,.12);text-align:center}.wait-label{font-size:.7rem;color:#ffffffa6;white-space:nowrap;font-weight:700;letter-spacing:1px}.wait-value{font-size:clamp(1.1rem,2.5vh,1.6rem);font-weight:900;color:#fff;line-height:1}.clock-section{display:flex;flex-direction:column;justify-content:center;align-items:flex-end;height:100%;margin-left:2vw;padding-left:2vw;border-left:4px solid var(--mon-gold);white-space:nowrap}.clock-time{font-size:clamp(1.4rem,3vh,2.1rem);font-weight:950;color:#fff;line-height:.9}.clock-date{font-size:.65rem;color:#ffffffa6;text-transform:uppercase;letter-spacing:.5px;margin-top:2px;font-weight:700}.new-call-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:linear-gradient(135deg,#003c12fa,#12853efc,#00280afa);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:9999;color:#fff;padding:40px;animation:overlayFadeIn .4s cubic-bezier(.16,1,.3,1) forwards}.overlay-greeting{font-size:clamp(2rem,5vh,3.8rem);font-weight:900;color:var(--mon-gold);margin-top:20px;margin-bottom:5px;text-align:center;text-shadow:0 4px 15px rgba(0,0,0,.25);letter-spacing:-.5px}@keyframes overlayFadeIn{0%{opacity:0;transform:scale(1.05)}to{opacity:1;transform:scale(1)}}.overlay-bell-icon{font-size:5rem;margin-bottom:10px;animation:ringBell .8s ease-in-out 3}@keyframes ringBell{0%,to{transform:rotate(0)}25%{transform:rotate(15deg)}75%{transform:rotate(-15deg)}}.overlay-subtitle{font-size:1.1rem;font-weight:800;letter-spacing:4.5px;color:#ffffffb3;margin-bottom:20px;text-transform:uppercase}.overlay-patient-name{font-size:clamp(3rem,7vh,5.2rem);font-weight:950;text-align:center;line-height:1.1;margin-bottom:30px;text-transform:uppercase;color:#fff;text-shadow:0 8px 24px rgba(0,0,0,.2);letter-spacing:-.5px}.overlay-ticket-box{display:flex;flex-direction:column;align-items:center;background:#ffffff14;border:2px solid rgba(255,255,255,.15);padding:15px 50px;border-radius:24px;margin-bottom:30px;box-shadow:0 15px 35px #00000040;animation:pulseGlow 2s infinite alternate}@keyframes pulseGlow{0%{box-shadow:0 15px 35px #00000040;border-color:#ffffff26}to{box-shadow:0 15px 50px #b0863959;border-color:#b0863973}}.overlay-ticket-type{font-size:clamp(1rem,2.5vh,1.4rem);font-weight:800;letter-spacing:3px;color:var(--mon-gold);text-transform:uppercase;margin-bottom:8px}.overlay-ticket-number{font-size:clamp(3.8rem,10vh,7rem);font-weight:950;color:#fff;line-height:1;margin:0;letter-spacing:1.5px}.overlay-guiche-label{font-size:1.1rem;color:#ffffffb3;font-weight:800;letter-spacing:3px;text-transform:uppercase;margin-top:10px;margin-bottom:5px}.overlay-guiche-number{font-size:clamp(3.5rem,8vh,6rem);font-weight:950;color:var(--mon-gold);line-height:1;text-shadow:0 4px 15px rgba(0,0,0,.15)}.monitor-logo-container{width:100%;display:flex;justify-content:center;align-items:center;padding-bottom:5px;margin-bottom:5px}.monitor-logo{max-height:48px;max-width:90%;object-fit:contain}:root{--atend-bg: #f4f7f5;--atend-card: #ffffff;--atend-sidebar: #09130d;--atend-primary: #12853e;--atend-primary-dark: #006720;--atend-primary-light: #e8f5ed;--atend-gold: #b08639;--atend-gold-light: #faf5eb;--atend-text-dark: #121c16;--atend-text-mid: #4d5751;--atend-text-light: #7b8880;--atend-border: #e2ebe6;--atend-shadow: 0 4px 12px rgba(18, 28, 22, .05);--atend-shadow-lg: 0 16px 36px rgba(18, 28, 22, .1)}.atend-layout{display:flex;height:100vh;background-color:var(--atend-bg);font-family:Outfit,sans-serif;color:var(--atend-text-dark)}.atend-sidebar{width:320px;background:var(--atend-sidebar);color:#fff;display:flex;flex-direction:column;padding:35px 24px;box-shadow:6px 0 20px #00000026;z-index:10;flex-shrink:0}.atend-brand-container{margin-bottom:35px;display:flex;justify-content:center;align-items:center;padding:0 0 15px;border-bottom:1px solid rgba(255,255,255,.08)}.atend-logo{max-width:100%;max-height:52px;object-fit:contain}.atend-user-card{display:flex;align-items:center;gap:15px;background:#ffffff0d;padding:18px;border-radius:16px;margin-bottom:30px;border:1px solid rgba(255,255,255,.08)}.user-icon{width:48px;height:48px;background:linear-gradient(135deg,var(--atend-primary),var(--atend-primary-dark));border-radius:14px;display:flex;align-items:center;justify-content:center;font-weight:900;font-size:1.3rem;color:#fff;box-shadow:0 4px 10px #12853e4d}.user-details{flex:1;min-width:0}.user-details .name{display:block;font-size:.95rem;font-weight:700;margin-bottom:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-inputs{display:flex;gap:10px;width:100%}.input-with-label{display:flex;flex-direction:column;gap:4px}.input-with-label.flex-grow{flex:1;min-width:0}.input-with-label label{font-size:.65rem;font-weight:800;text-transform:uppercase;color:#fff6;letter-spacing:.5px}.guiche-box{width:50px;background:#0000004d;border:1px solid rgba(255,255,255,.15);color:#fff;padding:8px;border-radius:8px;font-size:.85rem;font-weight:700;text-align:center;outline:none;transition:all .2s}.guiche-box:focus,.unidade-switcher:focus{border-color:var(--atend-gold);box-shadow:0 0 0 2px #b0863940}.unidade-switcher{width:100%;background:#0000004d;border:1px solid rgba(255,255,255,.15);color:#fff;padding:8px;border-radius:8px;font-size:.82rem;outline:none;cursor:pointer;transition:all .2s}.unidade-switcher option{background:#09130d;color:#fff}.sidebar-stats-section{margin-top:10px;border-top:1px solid rgba(255,255,255,.08);padding-top:25px;display:flex;flex-direction:column;gap:15px}.sidebar-stats-section h3{font-size:.8rem;font-weight:800;text-transform:uppercase;color:#fff6;letter-spacing:1px;margin:0}.stat-grid-sidebar{display:grid;grid-template-columns:1fr;gap:12px}.stat-card-sidebar{background:#ffffff08;border:1px solid rgba(255,255,255,.05);border-radius:12px;padding:12px 16px;display:flex;justify-content:space-between;align-items:center}.stat-card-sidebar .label{font-size:.8rem;font-weight:600;color:#fff9}.stat-card-sidebar .value{font-size:1.15rem;font-weight:800;color:var(--atend-gold)}.stat-card-sidebar .value small{font-size:.7rem;font-weight:500;color:#fff6}.logout-button{margin-top:auto;background:#dc26261a;border:1px solid rgba(220,38,38,.2);color:#ef4444;padding:14px;border-radius:12px;font-weight:700;font-size:.9rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.logout-button:hover{background:#dc2626;color:#fff;box-shadow:0 4px 12px #dc262633}.atend-main{flex:1;padding:25px;height:100vh;overflow:hidden;box-sizing:border-box;display:flex;flex-direction:column}.atend-columns{display:flex;gap:25px;height:100%;min-height:0;flex:1}.atend-col-left{flex:1.4;display:flex;flex-direction:column;gap:20px;min-width:0;height:100%}.atend-col-right{flex:.9;display:flex;flex-direction:column;gap:20px;min-width:320px;height:100%}.active-call-area{height:auto}.active-card-premium{background:linear-gradient(135deg,var(--atend-primary-dark),#0b3a1a);border-radius:24px;padding:30px;color:#fff;position:relative;overflow:hidden;box-shadow:var(--atend-shadow-lg);border:1px solid rgba(18,133,62,.2);display:flex;flex-direction:column;justify-content:space-between;height:auto;min-height:280px;box-sizing:border-box}.active-glow{position:absolute;top:-50%;right:-20%;width:250px;height:250px;background:radial-gradient(circle,#b0863926,#fff0 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.service-category{font-size:.95rem;font-weight:700;margin-top:4px;letter-spacing:.5px}.active-actions-row{display:flex;gap:12px;margin-top:25px}.btn-recall-premium,.btn-finish-premium{flex:1;padding:15px 20px;border-radius:14px;font-weight:800;font-size:.9rem;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .25s cubic-bezier(.4,0,.2,1);border:none}.btn-recall-premium{background:#ffffff1a;color:#fff;border:1px solid rgba(255,255,255,.15)}.btn-recall-premium:hover{background:#fff3;transform:translateY(-2px)}.btn-finish-premium{background:linear-gradient(135deg,var(--atend-gold),#916c27);color:#fff;box-shadow:0 6px 15px #b0863940}.btn-finish-premium:hover{box-shadow:0 8px 20px #b0863966;transform:translateY(-2px)}.idle-card-premium{background:#fff;border:2px dashed var(--atend-border);border-radius:24px;height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--atend-text-light);font-weight:700;font-size:1.1rem;padding:40px;box-sizing:border-box;gap:12px;text-align:center;box-shadow:var(--atend-shadow)}.pulse-icon{color:var(--atend-text-light);animation:slowPulse 2s infinite ease-in-out}@keyframes slowPulse{0%{transform:scale(1);opacity:.5}50%{transform:scale(1.15);opacity:.9}to{transform:scale(1);opacity:.5}}.idle-card-premium p{margin:0;font-size:.85rem;font-weight:500;color:var(--atend-text-light)}.queue-area{display:flex;flex-direction:column;flex:1;min-height:0}.queue-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.queue-header-left{display:flex;align-items:center;gap:12px}.queue-header h2{font-size:1.3rem;font-weight:900;color:var(--atend-primary-dark);margin:0}.queue-count{background:var(--atend-primary-light);color:var(--atend-primary);font-size:.75rem;font-weight:800;padding:3px 10px;border-radius:20px}.btn-refresh{background:#fff;border:1px solid var(--atend-border);color:var(--atend-text-mid);width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:var(--atend-shadow);transition:all .2s}.btn-refresh:hover{color:var(--atend-primary);border-color:var(--atend-primary);transform:rotate(180deg)}.queue-list-premium{display:flex;flex-direction:column;gap:12px;flex:1;min-height:0;overflow-y:auto;padding-right:5px}.queue-card-modern{background:#fff;border:1px solid var(--atend-border);border-left:6px solid #cbd5e1;border-radius:16px;display:flex;justify-content:space-between;align-items:center;padding:16px;box-shadow:var(--atend-shadow);transition:all .25s ease}.queue-card-modern:hover{transform:translate(4px);box-shadow:0 6px 16px #121c1614}.q-card-body{flex:1;display:flex;flex-direction:column;gap:6px;min-width:0;padding-right:15px}.q-card-main-info{display:flex;align-items:center;gap:15px}.q-card-number{font-size:1.5rem;font-weight:900;color:var(--atend-text-dark)}.q-card-patient-details{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.q-card-patient{font-size:1.05rem;font-weight:800;color:var(--atend-text-dark);text-transform:uppercase}.q-card-badges{display:flex;align-items:center;gap:6px}.q-sub-priority-badge{background:var(--atend-gold-light);color:var(--atend-gold);border:1px solid #ebd8b6;padding:2px 8px;border-radius:6px;font-size:.72rem;font-weight:800;display:inline-flex;align-items:center;gap:4px}.q-convenio-badge{background:#f0fdf4;color:#16a34a;border:1px solid #dcfce7;padding:2px 8px;border-radius:6px;font-size:.72rem;font-weight:800;display:inline-flex;align-items:center}.q-card-meta{display:flex;flex-direction:column;gap:4px}.q-card-meta-line{display:flex;align-items:center;gap:12px}.q-card-type{font-size:.82rem;font-weight:700;color:var(--atend-text-mid)}.q-whatsapp{display:inline-flex;align-items:center;font-size:.78rem;color:var(--atend-text-light)}.q-card-wait{font-size:.78rem;color:var(--atend-text-light);display:flex;align-items:center;flex-wrap:wrap;gap:6px}.q-card-wait.exceeded{color:#ef4444;font-weight:700}.wait-exceeded-badge{background:#fee2e2;color:#991b1b;padding:1px 6px;border-radius:4px;font-size:.68rem;font-weight:800;display:inline-flex;align-items:center;text-transform:uppercase}.queue-card-modern.expired{background-color:#fffafb;border-color:#fca5a5;animation:alertPulse 2.5s infinite ease-in-out}@keyframes alertPulse{0%{border-color:#fca5a5;box-shadow:0 0 #ef444400}50%{border-color:#ef4444;box-shadow:0 0 8px #ef44441a}to{border-color:#fca5a5;box-shadow:0 0 #ef444400}}.btn-call-premium{background:#f1f5f9;color:var(--atend-text-dark);border:none;padding:12px 18px;border-radius:10px;font-weight:800;font-size:.82rem;cursor:pointer;display:flex;align-items:center;gap:4px;transition:all .2s}.btn-call-premium:hover{background:var(--atend-primary);color:#fff}.queue-empty-premium{background:#fff;border:2px dashed var(--atend-border);border-radius:16px;padding:30px;text-align:center;color:var(--atend-text-light);font-weight:600;display:flex;flex-direction:column;align-items:center;justify-content:center}.reception-history-area{background:#fff;border:1px solid var(--atend-border);border-radius:20px;padding:20px;box-shadow:var(--atend-shadow);display:flex;flex-direction:column;flex:1.2;min-height:0}.reception-category-area{background:#fff;border:1px solid var(--atend-border);border-radius:20px;padding:20px;box-shadow:var(--atend-shadow);display:flex;flex-direction:column;flex:.8;min-height:0}.section-title-row{display:flex;align-items:center;gap:10px;margin-bottom:15px;border-bottom:1px solid var(--atend-border);padding-bottom:10px;flex-shrink:0}.section-title-row h3{margin:0;font-size:1.02rem;font-weight:900;color:var(--atend-primary-dark);text-transform:uppercase;letter-spacing:-.2px}.title-icon{color:var(--atend-gold)}.history-list{display:flex;flex-direction:column;gap:10px;flex:1;overflow-y:auto;padding-right:5px}.history-card{display:flex;justify-content:space-between;align-items:center;padding:10px 0;border-bottom:1px solid #f1f5f9}.history-card:last-child{border-bottom:none}.history-card-left{display:flex;align-items:center;gap:12px;min-width:0}.history-num{font-size:1.15rem;font-weight:900;color:var(--atend-text-dark);padding-left:8px;line-height:1}.history-detail-texts{display:flex;flex-direction:column;min-width:0}.history-patient{font-size:.88rem;font-weight:800;color:var(--atend-text-dark);text-transform:uppercase;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.history-category{font-size:.72rem;color:var(--atend-text-light);font-weight:600}.history-card-right{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.history-time{font-size:.75rem;color:var(--atend-text-light);font-weight:700}.history-status-badge{font-size:.65rem;font-weight:800;padding:2px 6px;border-radius:4px;text-transform:uppercase}.history-status-badge.atendido{background:var(--atend-primary-light);color:var(--atend-primary)}.history-status-badge.chamado{background:#e0f2fe;color:#0284c7}.empty-history-box{text-align:center;color:var(--atend-text-light);font-size:.82rem;padding:25px 0;font-weight:600}.category-distribution-list{display:flex;flex-direction:column;gap:14px;flex:1;overflow-y:auto;padding-right:5px}.category-progress-item{display:flex;flex-direction:column;gap:6px}.category-progress-header{display:flex;justify-content:space-between;font-size:.82rem;font-weight:750;color:var(--atend-text-dark)}.progress-bar-bg{height:8px;background:#f1f5f9;border-radius:10px;overflow:hidden}.progress-bar-fill{height:100%;border-radius:10px;transition:width .4s ease-out}.active-card-hint{font-size:.8rem;color:#ffffffb3;line-height:1.4;margin-top:18px;background:#ffffff0d;padding:10px 14px;border-radius:10px;border:1px dashed rgba(255,255,255,.1);text-align:left}.idle-card-premium p.idle-desc{font-size:.95rem;color:var(--atend-text-mid);margin-bottom:5px;font-weight:500}.flow-explanation{display:flex;flex-direction:column;gap:10px;width:100%;max-width:380px;margin-top:15px;text-align:left;background:var(--atend-bg);padding:15px;border-radius:16px;border:1px solid var(--atend-border)}.flow-step{display:flex;align-items:center;gap:12px;font-size:.85rem;color:var(--atend-text-mid);font-weight:500}.flow-step .step-num{width:22px;height:22px;background:var(--atend-primary);color:#fff;font-weight:850;font-size:.8rem;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}.idle-card-premium-compact{background:#fff;border:1px solid var(--atend-border);border-radius:16px;padding:15px 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7px;border-radius:6px;letter-spacing:.5px;white-space:nowrap}.chamando-badge{background:#f59e0b;color:#fff}.fila-badge{background:var(--atend-border);color:var(--atend-text-mid)}.hom-numero{font-size:.82rem;font-weight:800;color:var(--atend-primary-dark);min-width:42px}.hom-nome{font-size:.9rem;font-weight:700;color:var(--atend-text-dark);flex:1}.hom-tipo{font-size:.75rem;color:var(--atend-text-light)}.homonim-alert-box{background:#fff7ed;border:1.5px solid #fed7aa;border-radius:10px;padding:12px 14px;font-size:.83rem;color:#92400e;line-height:1.5;margin-bottom:20px}.homonim-actions{display:flex;gap:10px;justify-content:flex-end}.btn-homonim-cancel{padding:10px 20px;border-radius:10px;border:1.5px solid var(--atend-border);background:transparent;color:var(--atend-text-mid);font-size:.88rem;font-weight:600;cursor:pointer;font-family:inherit;transition:all .15s}.btn-homonim-cancel:hover{border-color:var(--atend-text-dark);color:var(--atend-text-dark)}.btn-homonim-confirm{padding:10px 22px;border-radius:10px;border:none;background:var(--atend-primary);color:#fff;font-size:.88rem;font-weight:700;cursor:pointer;font-family:inherit;transition:all .15s}.btn-homonim-confirm:hover{background:var(--atend-primary-dark);transform:translateY(-1px)}:root{--primary: #12853e;--primary-hover: #006720;--bg-dark: #09130d;--card-bg: rgba(18, 28, 22, .85);--text-main: #f8fafc;--text-muted: #94a3b8;--accent: #b08639}.login-container{display:flex;justify-content:center;align-items:center;height:100vh;background:radial-gradient(circle at top left,#0e351b,#09130d);font-family:Outfit,sans-serif;overflow:hidden;position:relative}.login-container:before{content:"";position:absolute;width:300px;height:300px;background:var(--primary);filter:blur(150px);opacity:.15;top:-100px;right:-100px}.login-box{background:var(--card-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:50px;border-radius:24px;border:1px solid rgba(255,255,255,.1);box-shadow:0 25px 50px -12px #00000080;width:100%;max-width:440px;z-index:10;animation:fadeIn .8s ease-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.login-logo{display:block;max-width:220px;height:auto;margin:0 auto 15px}.login-subtitle{text-align:center;color:var(--text-muted);margin-bottom:32px;font-size:.95rem}.form-group{margin-bottom:24px}.form-group label{display:block;margin-bottom:10px;color:var(--text-main);font-weight:600;font-size:.9rem;letter-spacing:.5px}.form-group input{width:100%;padding:14px 18px;background:#0f172a99;border:1px solid rgba(255,255,255,.1);border-radius:14px;color:#fff;font-size:1rem;font-family:inherit;box-sizing:border-box;transition:all .3s cubic-bezier(.4,0,.2,1)}.form-group input:focus{border-color:var(--primary);background:#0f172acc;outline:none;box-shadow:0 0 0 4px #12853e33;transform:translateY(-2px)}.login-btn{width:100%;padding:16px;background:linear-gradient(135deg,var(--primary),var(--primary-hover));color:#fff;border:none;border-radius:14px;font-size:1.1rem;font-weight:700;cursor:pointer;transition:all .3s ease;margin-top:10px;box-shadow:0 10px 15px -3px #12853e4d}.login-btn:hover{transform:translateY(-2px);box-shadow:0 20px 25px -5px #12853e66;filter:brightness(1.1)}.login-btn:active{transform:translateY(0)}.error-message{background:#ef44441a;border:1px solid rgba(239,68,68,.2);color:#fca5a5;padding:14px;border-radius:12px;margin-bottom:24px;text-align:center;font-size:.9rem;font-weight:500}:root{--dash-bg: #020617;--dash-card: rgba(30, 41, 59, .5);--dash-border: rgba(255, 255, 255, .08);--dash-accent: #6366f1;--dash-text: #f8fafc;--dash-muted: #94a3b8;--success: #10b981;--warning: #f59e0b;--danger: #ef4444}.dash-container{min-height:100vh;width:100vw;background-color:var(--dash-bg);background-image:radial-gradient(at 100% 0%,rgba(99,102,241,.1) 0px,transparent 50%),radial-gradient(at 0% 100%,rgba(16,185,129,.05) 0px,transparent 50%);color:var(--dash-text);font-family:Inter,system-ui,sans-serif;padding:30px;overflow-y:auto;overflow-x:hidden}.dash-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:40px;padding-bottom:20px;border-bottom:1px solid var(--dash-border)}.header-left{display:flex;align-items:center;gap:20px}.header-left h1{font-size:2rem;font-weight:800;margin:0;background:linear-gradient(135deg,#fff,#cbd5e1);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent}.back-btn{background:#ffffff0d;border:1px solid var(--dash-border);color:var(--dash-text);padding:10px 20px;border-radius:12px;cursor:pointer;display:flex;align-items:center;gap:8px;font-weight:600;transition:all .2s}.back-btn:hover{background:#ffffff1a;transform:translate(-2px)}.header-controls{display:flex;gap:15px}.dash-select{background:#0f172acc;border:1px solid var(--dash-border);color:#fff;padding:12px 20px;border-radius:12px;font-size:1rem;font-weight:500;outline:none;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none;min-width:200px}.ai-insight-panel{background:linear-gradient(135deg,#6366f11a,#1e293b80);border:1px solid rgba(99,102,241,.3);border-radius:20px;padding:25px;margin-bottom:40px;display:flex;gap:20px;align-items:flex-start;position:relative;overflow:hidden}.ai-insight-panel:before{content:"";position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,var(--dash-accent),transparent)}.ai-icon{background:#6366f133;color:#818cf8;padding:15px;border-radius:16px;flex-shrink:0}.ai-content{flex:1}.ai-content h3{margin:0 0 10px;font-size:1.2rem;color:#818cf8;display:flex;align-items:center;gap:10px}.ai-text{font-size:.95rem;line-height:1.6;color:#cbd5e1;white-space:pre-wrap}.ai-refresh-btn{background:var(--dash-accent);color:#fff;border:none;padding:8px 16px;border-radius:8px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:6px;margin-top:15px;transition:opacity .2s}.ai-refresh-btn:hover{opacity:.9}.ai-refresh-btn:disabled{opacity:.5;cursor:not-allowed}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:20px;margin-bottom:40px}.kpi-card{background:var(--dash-card);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--dash-border);border-radius:20px;padding:25px;display:flex;flex-direction:column}.kpi-header{display:flex;justify-content:space-between;align-items:center;color:var(--dash-muted);font-size:.9rem;font-weight:600;margin-bottom:15px;text-transform:uppercase;letter-spacing:1px}.kpi-value{font-size:2.5rem;font-weight:800;color:#fff;margin-bottom:5px}.kpi-sub{font-size:.85rem;color:var(--dash-muted)}.kpi-card.wait-time .kpi-value{color:var(--warning)}.kpi-card.total-calls .kpi-value{color:var(--dash-accent)}.kpi-card.completed .kpi-value{color:var(--success)}.charts-grid{display:grid;grid-template-columns:2fr 1fr;gap:20px;margin-bottom:40px}@media(max-width:1024px){.charts-grid{grid-template-columns:1fr}}.chart-card{background:var(--dash-card);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--dash-border);border-radius:20px;padding:25px}.chart-header{margin-bottom:25px;font-size:1.1rem;font-weight:700;color:#fff;display:flex;align-items:center;gap:10px}.chart-container{height:300px;width:100%}.dash-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;color:var(--dash-accent)}.loader-spinner{width:50px;height:50px;border:4px solid rgba(99,102,241,.2);border-top-color:var(--dash-accent);border-radius:50%;animation:spin 1s linear infinite;margin-bottom:20px}.kpi-card.nps-card.nps-excellent .kpi-value{color:var(--success);text-shadow:0 0 15px rgba(16,185,129,.3)}.kpi-card.nps-card.nps-good .kpi-value{color:var(--warning);text-shadow:0 0 15px rgba(245,158,11,.3)}.kpi-card.nps-card.nps-bad .kpi-value{color:var(--danger);text-shadow:0 0 15px rgba(239,68,68,.3)}.fb-rating-badge{padding:6px 12px;border-radius:50px;font-size:.8rem;font-weight:700;display:inline-block}.fb-rating-badge.r-3{background:#10b9811a;border:1px solid var(--success);color:var(--success)}.fb-rating-badge.r-2{background:#f59e0b1a;border:1px solid var(--warning);color:var(--warning)}.fb-rating-badge.r-1{background:#ef44441a;border:1px solid var(--danger);color:var(--danger)}.feedback-row{transition:background-color .2s}.feedback-row:hover{background-color:#ffffff05!important}.feedbacks-table-wrapper::-webkit-scrollbar{height:6px}.feedbacks-table-wrapper::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}:root{--adm-bg: #f8faf8;--adm-card: #ffffff;--adm-primary: #12853e;--adm-primary-dark: #006720;--adm-primary-light: #e8f5ed;--adm-gold: #b08639;--adm-gold-light: #faf5eb;--adm-text-dark: #121c16;--adm-text-mid: #4d5751;--adm-text-light: #7b8880;--adm-border: #e2ebe6;--adm-danger: #df3838;--adm-danger-light: #fdf2f2;--adm-shadow-sm: 0 2px 4px rgba(18, 28, 22, .04);--adm-shadow-md: 0 10px 20px rgba(18, 28, 22, .06);--adm-shadow-lg: 0 20px 40px rgba(18, 28, 22, .1)}.admin-container{background-color:var(--adm-bg);height:100vh;overflow-y:auto;padding:40px 6vw;font-family:Outfit,sans-serif;color:var(--adm-text-dark);box-sizing:border-box}.admin-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:40px;border-bottom:1px solid var(--adm-border);padding-bottom:30px}.admin-header-left{display:flex;align-items:center;gap:25px}.back-btn-modern{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--adm-border);color:var(--adm-text-mid);padding:10px 20px;border-radius:12px;font-weight:700;cursor:pointer;transition:all .2s ease;box-shadow:var(--adm-shadow-sm)}.back-btn-modern:hover{border-color:var(--adm-primary);color:var(--adm-primary);transform:translate(-4px)}.admin-header h1{font-size:2.2rem;font-weight:900;color:var(--adm-primary-dark)!important;margin:0 0 5px;letter-spacing:-.5px;background:none!important;-webkit-background-clip:unset!important;background-clip:unset!important;-webkit-text-fill-color:initial!important}.admin-header .subtitle{margin:0;color:var(--adm-text-light);font-size:.95rem}.refresh-btn{background:#fff;border:1px solid var(--adm-border);color:var(--adm-text-mid);width:42px;height:42px;border-radius:12px;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:var(--adm-shadow-sm);transition:all .2s ease}.refresh-btn:hover{color:var(--adm-primary);border-color:var(--adm-primary);transform:rotate(180deg)}.admin-tabs{display:flex;gap:15px;margin-bottom:35px;overflow-x:auto;padding-bottom:5px}.tab-item{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--adm-border);padding:14px 28px;border-radius:16px;font-size:1rem;font-weight:700;color:var(--adm-text-mid);cursor:pointer;transition:all .2s ease;box-shadow:var(--adm-shadow-sm);white-space:nowrap}.tab-item:hover{background:var(--adm-primary-light);color:var(--adm-primary);border-color:var(--adm-primary)}.tab-item.active{background:var(--adm-primary);color:#fff;border-color:var(--adm-primary);box-shadow:0 8px 16px #12853e33}.tab-count{display:flex;align-items:center;justify-content:center;font-size:.75rem;background:#121c160d;color:var(--adm-text-mid);padding:2px 8px;border-radius:20px;font-weight:900;transition:all .2s ease}.tab-item.active .tab-count{background:#fff3;color:#fff}.section-actions{display:flex;justify-content:flex-end;margin-bottom:25px}.btn-toggle-add{display:flex;align-items:center;gap:8px;background:var(--adm-primary-dark);color:#fff;border:none;padding:12px 24px;border-radius:12px;font-weight:700;cursor:pointer;box-shadow:0 4px 10px #00672040;transition:all .2s ease}.btn-toggle-add:hover{background:var(--adm-primary);box-shadow:0 6px 15px #00672059;transform:translateY(-2px)}.list-grid-modern{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.card-modern{background:var(--adm-card);border:1px solid var(--adm-border);border-radius:16px;padding:16px;display:flex;flex-direction:column;justify-content:space-between;box-shadow:var(--adm-shadow-sm);transition:all .25s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden}.card-modern:hover{transform:translateY(-4px);border-color:var(--adm-primary);box-shadow:var(--adm-shadow-md)}.card-details{display:flex;gap:12px;flex:1;min-width:0}.card-header-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.card-header-icon.bg-green{background-color:var(--adm-primary-light);color:var(--adm-primary)}.card-header-icon.bg-champagne{background-color:var(--adm-gold-light);color:var(--adm-gold)}.card-info-main{flex:1;min-width:0}.card-title-row{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}.card-title-row h3{margin:0;font-size:1.02rem;font-weight:800;color:var(--adm-text-dark);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge-code{background:var(--adm-primary-light);color:var(--adm-primary);font-size:.75rem;font-weight:900;padding:2px 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#114d3540;transform:scale(1.1)}.step-dot.active .step-text{color:var(--primary);font-weight:800}.step-line.active{background:var(--primary)}.screen-content{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;animation:fadeSlideUp .4s cubic-bezier(.16,1,.3,1);overflow-y:auto;position:relative;z-index:1;min-height:0}@keyframes fadeSlideUp{0%{opacity:0;transform:translate3d(0,15px,0)}to{opacity:1;transform:translateZ(0)}}.welcome-screen{text-align:center;max-width:480px;width:100%;padding:10px 0}.welcome-icon-box{width:90px;height:90px;border-radius:24px;background:linear-gradient(135deg,var(--primary),var(--accent-blue));display:flex;align-items:center;justify-content:center;margin:0 auto 24px;font-size:42px;box-shadow:0 12px 30px #114d3540;position:relative}.welcome-icon-box:after{content:"";position:absolute;top:-6px;right:-6px;bottom:-6px;left:-6px;border-radius:28px;border:2px solid rgba(17,77,53,.15);animation:pulseBorder 2s infinite 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var(--primary-dark)}.px-quick-actions{display:flex;justify-content:center;gap:16px;margin:28px auto 0;width:100%;max-width:480px}.quick-action-btn{flex:1;background:var(--card-bg);border:1px solid rgba(17,77,53,.12);color:var(--primary);padding:14px 22px;border-radius:50px;font-size:.9rem;font-weight:700;font-family:inherit;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:all .25s cubic-bezier(.175,.885,.32,1.275);box-shadow:0 4px 15px #1d231f0a}.quick-action-btn:hover{background:var(--primary-light);border-color:var(--primary);transform:translateY(-3px);box-shadow:0 8px 24px #114d351f}.quick-action-btn:active{transform:translateY(1px);box-shadow:0 2px 5px #1d231f05}.quick-action-btn svg{transition:transform .25s ease}.quick-action-btn:hover svg{transform:scale(1.15) rotate(-5deg)}.name-entry-screen{max-width:640px;width:100%;padding:12px 10px;display:flex;flex-direction:column}.step-title{font-size:1.8rem;font-weight:800;color:var(--text-dark);margin:0 0 6px;text-align:center}.step-subtitle{font-size:.95rem;color:var(--text-light);text-align:center;margin:0 0 20px;font-weight:500}.name-display-box{background:var(--card-bg);border-radius:20px;padding:18px 24px;min-height:68px;display:flex;align-items:center;border:2px solid var(--primary);margin-bottom:8px;box-shadow:0 12px 30px #114d3514}.name-display-text{font-size:1.5rem;font-weight:700;color:var(--text-dark);flex:1;letter-spacing:.5px}.name-display-placeholder{font-size:1.4rem;font-weight:600;color:var(--text-muted)}.name-cursor{display:inline-block;width:3px;height:28px;background:var(--primary);margin-left:4px;vertical-align:middle;animation:blink 1s infinite}@keyframes blink{0%,to{opacity:1}50%{opacity:0}}.back-btn-kiosk{background:none;border:1.5px solid var(--border);color:var(--text-mid);padding:8px 18px;border-radius:50px;margin:0 auto 20px 0;cursor:pointer;font-weight:700;font-size:.88rem;font-family:inherit;display:inline-flex;align-items:center;gap:6px;transition:all .2s;background:var(--card-bg);box-shadow:0 2px 6px #00000005}.back-btn-kiosk:hover{border-color:var(--text-dark);color:var(--text-dark);transform:translate(-2px)}.voice-btn{background:var(--success-bg);border:1.5px solid rgba(17,77,53,.15);border-radius:12px;width:50px;height:50px;color:var(--primary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s cubic-bezier(.175,.885,.32,1.275);flex-shrink:0;box-shadow:0 3px #114d351a}.voice-btn:hover{border-color:#ef4444;color:#fff;background:#ef4444;transform:scale(1.05) translateY(-2px);box-shadow:0 5px #b91c1c}.voice-btn:active{transform:translateY(2px);box-shadow:none}.virtual-keyboard{margin-top:14px;width:100%;display:flex;flex-direction:column;gap:8px}.keyboard-row{display:flex;justify-content:center;gap:8px}.keyboard-key{flex:1;max-width:58px;height:60px;border-radius:14px;border:1px solid rgba(17,77,53,.08);background:var(--key-bg);color:var(--text-dark);font-size:1.25rem;font-weight:700;font-family:inherit;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 0 var(--key-shadow);transition:all .12s ease-in-out}.keyboard-key:hover{background:#f4faf6;border-color:var(--primary)}.keyboard-key:active{transform:translate3d(0,3px,0);box-shadow:0 1px 0 var(--key-shadow)}.control-row{margin-top:4px;gap:8px}.keyboard-key.key-backspace{max-width:115px;font-size:.9rem;background:#fdf5f2;border-color:#ef44441f;color:#ef4444;box-shadow:0 4px #f0d5d0}.keyboard-key.key-backspace:hover{background:#ef4444;color:#fff;border-color:#ef4444;box-shadow:0 4px #b91c1c}.keyboard-key.key-backspace:active{box-shadow:0 1px #b91c1c}.keyboard-key.key-space{flex:2.2;max-width:280px;font-size:.95rem;font-weight:600}.keyboard-key.key-confirm{max-width:140px;font-size:.95rem;font-weight:800;background:var(--primary);color:#fff;box-shadow:0 4px 0 var(--primary-dark);border-color:var(--primary-dark)}.keyboard-key.key-confirm:hover:not(:disabled){background:#186847}.keyboard-key.key-confirm:active:not(:disabled){transform:translate3d(0,3px,0);box-shadow:0 1px 0 var(--primary-dark)}.keyboard-key.key-confirm:disabled{background:var(--border);box-shadow:none;border-color:var(--border);cursor:not-allowed;transform:none}.services-scroll-area{flex:1;overflow-y:auto;width:100%;padding:16px 28px 24px;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;min-height:0;position:relative;z-index:1}.services-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:16px;width:100%;max-width:900px}.service-button{min-height:88px;height:auto;border-radius:20px;border:1px solid rgba(17,77,53,.08);background:var(--card-bg);cursor:pointer;display:flex;flex-direction:row;align-items:center;justify-content:flex-start;gap:16px;padding:16px 20px;font-family:inherit;transition:all .3s cubic-bezier(.175,.885,.32,1.275);box-shadow:0 8px 20px #1d231f08,0 2px 4px #1d231f03;position:relative;overflow:hidden;width:100%;text-align:left}.service-button:after{content:"";position:absolute;bottom:0;left:0;right:0;height:5px;background:var(--btn-color, var(--primary));opacity:0;transition:opacity .3s ease}.service-button:hover{transform:translateY(-5px) scale(1.02);border-color:var(--primary);box-shadow:0 16px 28px #114d3514}.service-button:hover:after{opacity:1}.service-button:active{transform:translateY(-1px) scale(.98);box-shadow:0 6px 12px #114d350a}.service-icon-wrapper{width:52px;height:52px;border-radius:16px;border:1px solid rgba(17,77,53,.12);display:flex;align-items:center;justify-content:center;background:#f1f8f4;transition:all .25s ease;flex-shrink:0}.service-button:hover .service-icon-wrapper{background:var(--primary-light);border-color:var(--primary);transform:scale(1.06)}.service-text-container{display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:2px;min-width:0;flex:1}.service-label{font-size:1.15rem;font-weight:800;color:var(--text-dark);line-height:1.25}.service-desc{font-size:.82rem;color:var(--text-mid);line-height:1.3}.priority-screen{max-width:560px;width:100%;padding:10px 14px}.priority-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:24px}.priority-btn{height:74px;border-radius:18px;border:1.5px solid var(--border);background:var(--card-bg);cursor:pointer;display:flex;align-items:center;justify-content:center;gap:10px;font-family:inherit;font-size:1.05rem;font-weight:700;color:var(--text-dark);transition:all .25s cubic-bezier(.175,.885,.32,1.275);box-shadow:0 4px 0 var(--border)}.priority-btn:hover{border-color:var(--primary);color:var(--primary);background:var(--success-bg)}.priority-btn.selected{border:2px solid var(--primary);background:var(--success-bg);color:var(--primary);box-shadow:0 4px 12px #114d3526}.priority-btn:active{transform:translateY(3px);box-shadow:0 1px 0 var(--border)}.priority-btn .priority-icon{font-size:1.45rem}.btn-confirm{width:100%;height:64px;border-radius:18px;border:none;background:var(--primary);color:#fff;font-size:1.15rem;font-weight:800;font-family:inherit;cursor:pointer;box-shadow:0 4px 0 var(--primary-dark);transition:all .15s ease}.btn-confirm:hover{background:#17543c;transform:translateY(-2px);box-shadow:0 6px 0 var(--primary-dark)}.btn-confirm:active{transform:translateY(2px);box-shadow:0 2px 0 var(--primary-dark)}.btn-confirm:disabled{background:var(--border);box-shadow:none;cursor:not-allowed;transform:none}.confirm-screen{width:100%;max-width:440px;margin:0 auto;padding:10px 0}.ticket-success-badge{display:inline-block;background:var(--success-bg);color:var(--primary);font-size:.88rem;font-weight:800;padding:8px 24px;border-radius:30px;margin-bottom:12px;border:1px solid rgba(17,77,53,.1)}.virtual-ticket-wrapper{width:100%;margin-bottom:24px;animation:ticketSlideIn .6s cubic-bezier(.16,1,.3,1) forwards}@keyframes ticketSlideIn{0%{opacity:0;transform:translate3d(0,30px,0)}to{opacity:1;transform:translateZ(0)}}.virtual-ticket{background:#fff;border-radius:24px;position:relative;box-shadow:0 25px 65px #1d231f1f;padding:32px 30px;display:flex;flex-direction:column;border:1.5px dashed var(--border);font-family:Outfit,sans-serif}.ticket-top-cutout{position:absolute;top:-15px;left:50%;transform:translate(-50%);width:30px;height:30px;border-radius:50%;background:#ecdcc1;z-index:10}.ticket-header-brand{text-align:center;padding:6px 0 16px;display:flex;flex-direction:column}.brand-title{font-size:.95rem;font-weight:800;letter-spacing:3px;color:var(--primary);text-transform:uppercase}.brand-subtitle{font-size:.72rem;font-weight:700;color:var(--text-light);letter-spacing:2px;margin-top:4px}.ticket-divider-line{height:0;border-top:2px dashed var(--border);margin:4px 0;position:relative}.ticket-divider-line:before,.ticket-divider-line:after{content:"";position:absolute;top:-9px;width:18px;height:18px;border-radius:50%;background:#ecdcc1}.ticket-divider-line:before{left:-39px}.ticket-divider-line:after{right:-39px}.ticket-body-content{display:flex;flex-direction:column;align-items:center;padding:16px 0;text-align:center}.ticket-label{font-size:.72rem;font-weight:800;letter-spacing:3px;color:var(--text-light);margin-bottom:6px}.ticket-value-display{font-size:4.8rem;font-weight:900;color:var(--text-dark);line-height:1;margin-bottom:8px;letter-spacing:2px}.ticket-patient-name{font-size:1.35rem;font-weight:800;color:var(--text-dark);margin-bottom:6px;letter-spacing:-.2px}.ticket-service-type{font-size:.8rem;font-weight:700;color:var(--primary);margin-bottom:16px;text-transform:uppercase;background:var(--primary-light);padding:6px 16px;border-radius:50px;border:1px solid rgba(17,77,53,.08)}.ticket-priority-badge{display:inline-block;background:#fef4e5;color:#8c5d12;font-size:.78rem;font-weight:800;padding:5px 16px;border-radius:20px;margin-bottom:16px;border:1px solid rgba(140,93,18,.1)}.ticket-qr-section{background:#fff;padding:10px;border-radius:18px;border:1px solid var(--border);box-shadow:0 6px 18px #0000000a;margin-bottom:12px}.ticket-qr-section img{display:block;width:142px;height:142px}.ticket-qr-instruction{font-size:.82rem;color:var(--text-mid);line-height:1.4;max-width:320px}.ticket-footer-stub{text-align:center;padding-top:14px;font-size:.78rem;color:var(--text-light);font-weight:700}.ticket-name-alert{display:flex;flex-direction:column;align-items:center;gap:4px;margin-top:14px;padding:14px 18px;background:#12853e14;border:1.5px solid rgba(18,133,62,.3);border-radius:14px;text-align:center}.ticket-name-alert-icon{font-size:1.5rem;animation:pulse-icon 1.8s ease-in-out infinite}@keyframes pulse-icon{0%,to{transform:scale(1)}50%{transform:scale(1.18)}}.ticket-name-alert-text{font-size:.92rem;color:#1a5c35;font-weight:600;line-height:1.4}.ticket-name-alert-text strong{font-size:1.05rem;color:#12853e;font-weight:800;letter-spacing:.3px}.ticket-name-alert-sub{font-size:.72rem;color:var(--text-light);margin-top:2px}.btn-new-ticket{padding:12px 32px;border-radius:14px;border:1.5px solid var(--border);background:var(--card-bg);color:var(--text-mid);font-size:.9rem;font-weight:700;font-family:inherit;cursor:pointer;transition:all .2s;margin-top:6px;box-shadow:0 2px 6px #00000005}.btn-new-ticket:hover{border-color:var(--text-dark);color:var(--text-dark);transform:translateY(-1px)}.auto-reset-text{font-size:.78rem;color:var(--text-light);margin-top:12px;font-weight:500}.footer-content{display:flex;align-items:center;justify-content:center;gap:8px;color:var(--text-light);font-size:.85rem;font-weight:700}.separator{color:var(--border)}.listening-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--overlay-dark);display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:100000;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.listening-ripple{position:relative;width:160px;height:160px;display:flex;align-items:center;justify-content:center;margin-bottom:36px}.ripple-circle{width:90px;height:90px;border-radius:50%;background:#ef4444;display:flex;align-items:center;justify-content:center;font-size:3.5rem;z-index:20;position:relative;box-shadow:0 10px 30px #ef444480}.ripple-wave{position:absolute;width:90px;height:90px;border-radius:50%;background:#ef4444;opacity:.4;animation:rippleWave 1.8s infinite linear}.wave2{animation-delay:.6s}.wave3{animation-delay:1.2s}@keyframes rippleWave{0%{transform:scale(1);opacity:.5}to{transform:scale(2.2);opacity:0}}.listening-overlay h3{font-size:2.2rem;font-weight:800;color:#fff;margin:0 0 8px}.listening-overlay p{font-size:1.1rem;color:#fff9}.totem-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--overlay-dark);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);display:flex;align-items:center;justify-content:center;z-index:10000;padding:24px}.totem-modal-content{width:100%;max-width:580px;background:#141f19;border-radius:30px;padding:38px;position:relative;border:1.5px solid rgba(255,255,255,.08);box-shadow:0 40px 90px #0009;animation:modalScaleIn .38s cubic-bezier(.16,1,.3,1)}@keyframes modalScaleIn{0%{opacity:0;transform:scale(.94) translateY(18px)}to{opacity:1;transform:scale(1) translateY(0)}}.close-modal-btn{position:absolute;top:24px;right:24px;background:none;border:none;color:#ffffff59;cursor:pointer;transition:color .2s}.close-modal-btn:hover{color:#fff}.totem-modal-content h2{font-size:1.8rem;font-weight:800;color:#fff;margin-bottom:6px;letter-spacing:-.3px}.modal-subtitle{font-size:.95rem;color:#ffffff80;margin-bottom:24px}.camera-viewport-wrapper{position:relative;width:100%;height:330px;border-radius:24px;overflow:hidden;background:#000;border:1px solid rgba(255,255,255,.1);display:flex;align-items:center;justify-content:center}#totem-webcam{width:100%;height:100%;object-fit:cover}.document-outline-guide{position:absolute;border:3px dashed rgba(29,138,150,.7);width:82%;height:62%;border-radius:18px;pointer-events:none;box-shadow:0 0 0 9999px #0000008c}.camera-loading-overlay,.qr-loading-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#0a120ef2;display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:100;gap:12px}.camera-error-msg{position:absolute;top:14px;left:14px;right:14px;background:#ef4444e6;color:#fff;padding:12px;border-radius:12px;font-size:.88rem;font-weight:600;z-index:50;text-align:center}.totem-spinner{width:48px;height:48px;border:4px solid rgba(255,255,255,.08);border-top:4px solid var(--accent-blue);border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.qr-laser-wrapper{position:relative;width:100%;height:250px;background:#0b110e;border-radius:24px;border:1px solid rgba(255,255,255,.06);display:flex;align-items:center;justify-content:center;overflow:hidden}.qr-laser-line{position:absolute;left:0;right:0;height:3px;background:#ef4444;box-shadow:0 0 14px #ef4444;top:0;animation:qrScan 2.4s infinite ease-in-out;z-index:10}@keyframes qrScan{0%{top:5%}50%{top:95%}to{top:5%}}.qr-laser-icon{color:#ffffff0f}.modal-actions{display:flex;flex-direction:column;gap:14px;margin-top:24px;align-items:center;width:100%}.confirm-btn{width:100%;background:linear-gradient(135deg,var(--primary),var(--accent-blue));border:none;border-radius:18px;padding:20px;color:#fff;font-size:1.15rem;font-weight:800;font-family:inherit;cursor:pointer;transition:all .25s;box-shadow:0 5px 15px #114d3533}.confirm-btn:hover:not(:disabled){opacity:.94;transform:translateY(-2px)}.confirm-btn:disabled{opacity:.3;cursor:not-allowed}.scanner-status-text{font-size:.82rem;color:#ffffff59;font-weight:600}.accessibility-toggle-btn{background:#114d350d;border:1.5px solid var(--border);color:var(--text-mid);padding:8px 16px;border-radius:50px;font-weight:700;font-size:.82rem;font-family:inherit;cursor:pointer;display:inline-flex;align-items:center;gap:6px;transition:all .25s ease}.accessibility-toggle-btn:hover{border-color:var(--text-dark);color:var(--text-dark)}.accessibility-toggle-btn.active{background:#ffc107;color:#000;border-color:#ffc107;box-shadow:0 0 14px #ffc10773}.accessibility-active{background:#000!important;background-image:none!important}.accessibility-active:before,.accessibility-active:after{display:none}.accessibility-active .totem-top-header{background:#000!important;border-bottom:3px solid #ffc107!important}.accessibility-active .logo{color:#ffc107!important}.accessibility-active .step-number{background:#000!important;border:2.5px solid #ffc107!important;color:#ffc107!important;width:36px!important;height:36px!important;font-size:1.1rem!important}.accessibility-active .step-dot.active .step-number{background:#ffc107!important;color:#000!important;box-shadow:0 0 16px #ffc107!important}.accessibility-active .step-text{color:#ffc107!important;font-size:.88rem!important}.accessibility-active .step-line{background:#333!important}.accessibility-active .step-line.active{background:#ffc107!important}.accessibility-active .welcome-greeting,.accessibility-active .step-title{color:#ffc107!important}.accessibility-active .welcome-subtitle,.accessibility-active .step-subtitle{color:#fff!important;font-size:1.15rem!important}.accessibility-active .btn-primary,.accessibility-active .btn-confirm{background:#000!important;border:3px solid #ffc107!important;color:#ffc107!important;box-shadow:none!important;font-size:1.35rem!important}.accessibility-active .btn-primary:hover,.accessibility-active .btn-confirm:hover:not(:disabled){background:#ffc107!important;color:#000!important}.accessibility-active .name-display-box{background:#000!important;border:3px solid #ffc107!important;color:#ffc107!important}.accessibility-active .name-display-text{color:#ffc107!important}.accessibility-active .name-cursor{background:#ffc107!important}.accessibility-active .quick-action-btn{background:#000!important;border:3px solid #ffc107!important;color:#ffc107!important;font-size:1.1rem!important}.accessibility-active .quick-action-btn:hover{background:#ffc107!important;color:#000!important}.accessibility-active .service-button{background:#000!important;border:3px solid #ffc107!important;box-shadow:none!important;min-height:100px!important;height:auto!important;flex-direction:row!important}.accessibility-active .service-button:hover{background:#ffc107!important}.accessibility-active .service-button:hover .service-label,.accessibility-active .service-button:hover .service-desc{color:#000!important}.accessibility-active .service-label{color:#ffc107!important;font-size:1.45rem!important}.accessibility-active .service-desc{color:#fff!important;font-size:1.1rem!important}.accessibility-active .service-icon-wrapper{background:transparent!important;border:3px solid #ffc107!important;border-radius:16px!important}.accessibility-active .priority-btn{background:#000!important;border:3px solid #ffc107!important;color:#ffc107!important;height:80px!important;font-size:1.25rem!important;box-shadow:none!important}.accessibility-active .priority-btn.selected{background:#ffc107!important;color:#000!important}.accessibility-active .virtual-keyboard{gap:12px}.accessibility-active .keyboard-key{height:74px!important;font-size:1.7rem!important;border-radius:16px!important;background:#000!important;border:2.5px solid #ffc107!important;color:#ffc107!important;box-shadow:0 4px #ffc10766!important}.accessibility-active .keyboard-key:hover{background:#ffc107!important;color:#000!important}.accessibility-active .keyboard-key.key-backspace{max-width:170px!important;font-size:1.15rem!important}.accessibility-active .keyboard-key.key-space{max-width:340px!important;font-size:1.15rem!important}.accessibility-active .keyboard-key.key-confirm{max-width:190px!important;background:#ffc107!important;color:#000!important;font-size:1.15rem!important}.accessibility-active .virtual-ticket{background:#000!important;border:3px solid #ffc107!important}.accessibility-active .brand-title,.accessibility-active .ticket-label,.accessibility-active .ticket-value-display,.accessibility-active .ticket-patient-name{color:#ffc107!important}.accessibility-active .ticket-value-display{font-size:5.8rem!important}.accessibility-active .totem-bottom-footer{background:#000!important;border-top:3px solid #ffc107!important}.accessibility-active .footer-content{color:#ffc107!important;font-size:1.15rem!important}.name-entry-split-container{display:flex;flex-direction:column;width:100%}@media(min-width:900px)and (orientation:landscape){.totem-container{padding:0}.services-grid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));max-width:900px}.name-entry-screen{max-width:980px;width:100%}.name-entry-split-container{display:grid;grid-template-columns:42fr 58fr;gap:32px;align-items:center}.name-entry-left-column .step-title{text-align:left}.name-entry-left-column .step-subtitle{text-align:left;margin-bottom:24px}.priority-screen{max-width:800px}.priority-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:32px}.priority-btn{height:78px}}@media(max-width:900px)or (orientation:portrait){.services-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));max-width:680px}.name-entry-screen{max-width:600px}.priority-screen{max-width:520px}.priority-grid{grid-template-columns:1fr 1fr;gap:16px}}.layout-monitor .services-grid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr))!important;max-width:900px!important}.layout-monitor .name-entry-screen{max-width:980px!important;width:100%!important}.layout-monitor .name-entry-split-container{display:grid!important;grid-template-columns:42fr 58fr!important;gap:32px!important;align-items:center!important;flex-direction:row!important}.layout-monitor .name-entry-left-column .step-title{text-align:left!important}.layout-monitor .name-entry-left-column .step-subtitle{text-align:left!important;margin-bottom:24px!important}.layout-monitor .priority-screen{max-width:800px!important}.layout-monitor .priority-grid{grid-template-columns:repeat(4,1fr)!important;gap:12px!important;margin-bottom:32px!important}.layout-monitor .priority-btn{height:78px!important}.layout-tablet .services-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr))!important;max-width:680px!important}.layout-tablet .name-entry-screen{max-width:600px!important}.layout-tablet .name-entry-split-container{display:flex!important;flex-direction:column!important}.layout-tablet .name-entry-left-column .step-title,.layout-tablet .name-entry-left-column .step-subtitle{text-align:center!important}.layout-tablet .priority-screen{max-width:520px!important}.layout-tablet .priority-grid{grid-template-columns:1fr 1fr!important;gap:16px!important}@media(max-width:600px){.services-scroll-area{padding:14px 16px}.services-grid{grid-template-columns:1fr;gap:10px}.service-button{min-height:76px;height:auto;padding:12px 16px}.totem-top-header,.totem-bottom-footer{padding:10px 16px}.keyboard-key{max-width:46px;height:52px;font-size:1.05rem}.keyboard-key.key-backspace{max-width:90px}.keyboard-key.key-space{max-width:220px}.keyboard-key.key-confirm{max-width:120px}}.welcome-logo-container{margin-bottom:25px;display:flex;justify-content:center;align-items:center;width:100%}.totem-welcome-logo{max-height:220px;max-width:90%;object-fit:contain}.totem-header-logo-container{display:flex;align-items:center;gap:15px}.totem-header-logo{height:32px;max-width:160px;object-fit:contain}.totem-header-logo-container .unidade-tag{font-size:.85rem;letter-spacing:2px;color:var(--primary);font-weight:800;text-transform:uppercase;border-left:1.5px solid var(--border);padding-left:15px}.ticket-logo{height:52px;max-width:180px;object-fit:contain;margin:0 auto 12px;display:block}.totem-name-error-badge{margin-top:15px;background:#fef2f2;border:1.5px solid #fca5a5;color:#b91c1c;padding:12px 16px;border-radius:12px;font-size:.85rem;font-weight:700;line-height:1.4;text-align:left;width:100%;box-sizing:border-box;animation:errorShake .4s cubic-bezier(.36,.07,.19,.97) both}@keyframes errorShake{10%,90%{transform:translate3d(-1px,0,0)}20%,80%{transform:translate3d(2px,0,0)}30%,50%,70%{transform:translate3d(-4px,0,0)}40%,60%{transform:translate3d(4px,0,0)}}.surname-required-alert{background:#fff7ed;border:2px solid #f59e0b;border-radius:16px;padding:20px 18px 16px;margin-bottom:16px;display:flex;flex-direction:column;align-items:flex-start;gap:8px;animation:slideDown .3s ease}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.surname-alert-icon{font-size:2rem;line-height:1}.surname-alert-title{font-size:1.15rem;font-weight:900;color:#92400e;margin:0}.surname-alert-body{font-size:.88rem;color:#78350f;line-height:1.5;margin:0}.surname-alert-body strong{color:#b45309;font-weight:800}.surname-alert-instruction{font-size:.85rem;color:#92400e;font-weight:700;margin:0;padding:8px 12px;background:#f59e0b26;border-radius:8px;width:100%;box-sizing:border-box}.name-display-box.surname-mode{border-color:#f59e0b;background:#fffbeb;box-shadow:0 0 0 3px #f59e0b33}:root{--primary-color: #12853e;--primary-dark: #006720;--accent-blue: #10b9ce;--background-dark: #020617;--card-glass: rgba(15, 23, 42, .45);--border-glass: rgba(255, 255, 255, .08)}.ticket-body{min-height:100vh;min-height:100dvh;width:100vw;background-color:var(--background-dark);background-image:radial-gradient(at 0% 0%,rgba(18,133,62,.18) 0px,transparent 55%),radial-gradient(at 100% 100%,rgba(16,185,129,.08) 0px,transparent 55%);font-family:Outfit,sans-serif;color:#fff;display:flex;flex-direction:column;justify-content:center;align-items:center;padding:20px;box-sizing:border-box;overflow-x:hidden;transition:background-color .5s ease}.glass-panel{background:var(--card-glass);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid var(--border-glass);border-radius:35px;box-shadow:0 25px 50px -12px #00000080}.ticket-card{width:100%;max-width:450px;padding:30px;display:flex;flex-direction:column;box-sizing:border-box;position:relative;overflow:hidden}.ticket-header{display:flex;flex-direction:column;align-items:center;border-bottom:1px solid var(--border-glass);padding-bottom:20px;margin-bottom:25px}.ticket-header .unit-name{font-size:.95rem;letter-spacing:4px;text-transform:uppercase;color:var(--accent-blue);font-weight:800;margin-bottom:8px}.ticket-header .service-name{font-size:1.4rem;font-weight:700;color:#fff}.ticket-content{flex:1;display:flex;flex-direction:column;align-items:center}.ticket-number-display{text-align:center;margin-bottom:30px;width:100%}.number-label{font-size:.85rem;letter-spacing:3px;color:#94a3b8;font-weight:600;margin-bottom:5px}.number-val{font-size:5rem;font-weight:900;line-height:1;color:#fff;background:linear-gradient(135deg,#fff,#cbd5e1);-webkit-background-clip:text;background-clip:text;-webkit-text-fill-color:transparent;text-shadow:0 10px 25px rgba(0,0,0,.3);margin-bottom:10px}.owner-val{font-size:1.4rem;font-weight:700;color:#f1f5f9;letter-spacing:.5px;word-break:break-word}.queue-stats{display:flex;flex-direction:column;gap:15px;width:100%}.stat-item{background:#ffffff08;border:1px solid var(--border-glass);border-radius:20px;padding:16px 20px;display:flex;align-items:center;gap:15px}.stat-icon{color:var(--accent-blue);flex-shrink:0}.stat-info{display:flex;flex-direction:column}.stat-label{font-size:.85rem;color:#94a3b8;font-weight:500;margin-bottom:3px}.stat-val{font-size:1.15rem;font-weight:700;color:#fff}.active-call{width:100%;background:linear-gradient(135deg,var(--primary-color) 0%,var(--primary-dark) 100%);border-radius:25px;padding:30px;text-align:center;box-shadow:0 0 30px #12853e66;box-sizing:border-box;display:flex;flex-direction:column;align-items:center}.call-title{font-size:1rem;letter-spacing:5px;font-weight:800;color:#fffc;margin-bottom:10px}.guiche-val{font-size:2.8rem;font-weight:900;color:#ffc107;text-shadow:0 5px 15px rgba(0,0,0,.4);margin-bottom:10px;letter-spacing:1px}.call-action-hint{font-size:.95rem;color:#ffffffe6;line-height:1.4;font-weight:550}.chamada-banner{position:fixed;top:0;left:0;right:0;background:#e11d48;color:#fff;font-weight:800;font-size:1.1rem;letter-spacing:2px;padding:15px;text-align:center;z-index:1000;box-shadow:0 5px 20px #0000004d;display:flex;align-items:center;justify-content:center;gap:10px;animation:slideDown .4s ease-out}@keyframes slideDown{0%{transform:translateY(-100%)}to{transform:translateY(0)}}.banner-icon{animation:swing 1s infinite ease-in-out}@keyframes swing{0%,to{transform:rotate(0)}20%{transform:rotate(15deg)}40%{transform:rotate(-15deg)}60%{transform:rotate(10deg)}80%{transform:rotate(-10deg)}}.alert-flash{animation:flashBg 1s infinite alternate}@keyframes flashBg{0%{background-color:var(--background-dark)}to{background-color:#881337}}.feedback-card h2{font-size:1.8rem;font-weight:800;text-align:center;margin-bottom:5px;color:#fff}.card-subtitle{text-align:center;font-size:.95rem;color:#94a3b8;margin-bottom:30px}.feedback-form{display:flex;flex-direction:column;gap:25px}.rating-row{display:flex;justify-content:space-between;gap:10px}.rating-btn{flex:1;background:#ffffff05;border:1px solid var(--border-glass);border-radius:20px;padding:15px 10px;cursor:pointer;color:#94a3b8;display:flex;flex-direction:column;align-items:center;gap:8px;transition:all .3s ease}.rating-btn:hover{transform:translateY(-2px);background:#ffffff0d}.rating-emoji{font-size:2.2rem}.rating-btn.selected.otimo{border-color:#2ecc71;background:#2ecc711a;color:#2ecc71}.rating-btn.selected.ok{border-color:#f39c12;background:#f39c121a;color:#f39c12}.rating-btn.selected.ruim{border-color:#e74c3c;background:#e74c3c1a;color:#e74c3c}.feedback-comment-section{display:flex;flex-direction:column;gap:10px}.feedback-comment-section label{font-size:.95rem;color:#e2e8f0;font-weight:600;display:flex;align-items:center}.feedback-comment-section textarea{background:#02061766;border:1px solid var(--border-glass);border-radius:15px;padding:15px;font-size:1rem;color:#fff;resize:none;height:100px;font-family:inherit}.feedback-comment-section textarea:focus{outline:none;border-color:var(--accent-blue)}.btn-feedback-submit{background:linear-gradient(135deg,var(--primary-color) 0%,var(--accent-blue) 100%);border:none;border-radius:15px;padding:18px;color:#fff;font-size:1.1rem;font-weight:700;cursor:pointer;transition:all .3s ease}.btn-feedback-submit:disabled{opacity:.4;cursor:not-allowed;transform:none!important}.btn-feedback-submit:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 10px 20px -10px #10b98180}.thank-you-screen{text-align:center;padding:20px 10px}.thank-you-icon{font-size:5rem;margin-bottom:20px}.call-missed{width:100%;max-width:450px;padding:35px 30px;text-align:center}.missed-icon{font-size:4.5rem;margin-bottom:15px}.ticket-number-box{background:#ffffff05;border:1px solid var(--border-glass);border-radius:20px;padding:20px;margin:25px 0;display:flex;flex-direction:column;align-items:center}.ticket-num{font-size:3.5rem;font-weight:900;color:#e74c3c;line-height:1;margin-bottom:8px}.ticket-owner{font-size:1.15rem;font-weight:600;color:#94a3b8}.missed-instructions{font-size:1rem;color:#94a3b8;line-height:1.5}.ticket-loading-container,.ticket-error-container{min-height:100vh;width:100vw;background-color:var(--background-dark);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:20px;box-sizing:border-box}.ticket-spinner{width:60px;height:60px;border:5px solid rgba(255,255,255,.05);border-top:5px solid var(--primary-color);border-radius:50%;animation:spin 1s linear infinite;margin-bottom:25px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.ticket-error-container h3,.ticket-loading-container h3{font-size:1.5rem;font-weight:700;margin-bottom:8px;color:#fff}.ticket-error-container p,.ticket-loading-container p{font-size:1rem;color:#94a3b8;text-align:center;max-width:380px}.error-icon{color:#e74c3c;margin-bottom:20px}.btn-voltar{background:#ffffff0d;border:1px solid var(--border-glass);border-radius:15px;padding:15px 30px;color:#fff;font-weight:600;font-size:1rem;cursor:pointer;transition:all .3s ease}.btn-voltar:hover{background:#ffffff1a;transform:translateY(-2px)}.ticket-footer-info{border-top:1px solid var(--border-glass);padding-top:20px;margin-top:25px;text-align:center}.status-tip{font-size:.85rem;color:#64748b;line-height:1.4}.animate-pulse{animation:pulseGlow 2s infinite ease-in-out}@keyframes pulseGlow{0%,to{box-shadow:0 0 25px #12853e66}50%{box-shadow:0 0 45px #12853eb3}}.proximity-alert-banner{background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff;font-weight:800;font-size:1.05rem;padding:15px;border-radius:18px;text-align:center;margin-bottom:20px;letter-spacing:.5px;animation:pulseAmber 1.5s infinite alternate ease-in-out;box-shadow:0 10px 25px -5px #f59e0b66}@keyframes pulseAmber{0%{box-shadow:0 0 15px #f59e0b66;transform:scale(1)}to{box-shadow:0 0 25px #f59e0bcc;transform:scale(1.02)}}.priority-education-box{background:#ffffff05;border:1px dashed rgba(255,255,255,.1);border-radius:15px;padding:14px;font-size:.8rem;color:#94a3b8;font-style:italic;line-height:1.5;margin-top:15px;text-align:left}.whatsapp-box{background:#25d3660d;border:1px solid rgba(37,211,102,.2);border-radius:20px;padding:18px;margin:15px 0;text-align:left;transition:all .3s ease}.whatsapp-box h4{font-size:1rem;font-weight:700;color:#25d366;margin:0 0 6px}.wa-hint{font-size:.8rem;color:#94a3b8;margin:0 0 12px;line-height:1.4}.wa-form{display:flex;gap:8px}.wa-form input{flex:1;background:#02061799;border:1px solid rgba(255,255,255,.1);border-radius:12px;padding:10px 14px;color:#fff;font-size:.9rem;outline:none;transition:all .3s ease}.wa-form input:focus{border-color:#25d366;box-shadow:0 0 0 2px #25d36633}.wa-form button{background:#25d366;color:#fff;border:none;border-radius:12px;padding:10px 18px;font-weight:700;font-size:.9rem;cursor:pointer;transition:all .3s ease}.wa-form button:hover:not(:disabled){background:#128c7e;transform:translateY(-1px)}.wa-form button:disabled{opacity:.6;cursor:not-allowed}.whatsapp-box.saved{background:#25d3661f;border-color:#25d36666;padding:14px;font-size:.9rem;border-radius:15px;text-align:center;color:#fff}.whatsapp-toast{position:fixed;top:20px;left:50%;transform:translate(-50%);width:calc(100% - 40px);max-width:380px;background:#fffffff2;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-radius:16px;box-shadow:0 15px 35px #0006;padding:14px 16px;z-index:1010;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;display:flex;flex-direction:column;gap:4px;animation:slideInToast .4s cubic-bezier(.175,.885,.32,1.275)}.wa-toast-header{display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid rgba(0,0,0,.05);padding-bottom:4px;margin-bottom:2px}.wa-toast-header .wa-logo{color:#25d366;font-weight:700;font-size:.85rem}.wa-toast-header .wa-time{color:#8e8e93;font-size:.75rem}.wa-toast-body{font-size:.9rem;font-weight:550;line-height:1.4;color:#1c1e21;text-align:left}@keyframes slideInToast{0%{transform:translate(-50%,-100px);opacity:0}to{transform:translate(-50%);opacity:1}}.ticket-digital-logo{height:60px;object-fit:contain;margin:0 auto 12px;display:block}#root{width:100vw;height:100vh;margin:0;padding:0}